Terms of Service
These terms govern your use of this website and any order you place on it. By placing an order you accept them. Please read section 4 on delivery times and section 6 on returns, because those are the two that most often surprise people.
1. Who you are dealing with
This store is operated by Pawclavas. Our full trading identity, address and tax identification number are set out in the Legal Notice. You can reach us at pawclavas@gmail.com and we answer within one business day.
2. The products
We sell printed stretch-knit balaclavas with animal designs. They are a novelty and apparel item for the slopes, the park and festivals. They are not technical thermal equipment, not protective equipment, and not certified safety gear. Do not rely on them for warmth or protection in conditions where that matters.
Product photographs and illustrations are there to show the design. Colours vary between screens, and the fit is described as one size fits most adults with a head circumference of roughly 21 to 24 inches.
3. Orders, prices and payment
Adding items to the cart is not an order. Your order is an offer to buy, and the contract forms when we send you the order confirmation email. If a price or description is obviously wrong, we may decline the order and refund you in full rather than fulfil it.
Prices are shown in your local currency. In the European Union all prices include VAT. Outside the EU, prices exclude local sales taxes, and outside the EU and the United States your local import duty or tax may be charged on arrival and is not included in what you pay us. We say so again at checkout.
We accept the payment methods shown at checkout. Payment is taken when you order.
4. Dispatch and delivery times
Orders go through two stages and we quote both:
- Packed by hand: 2 to 4 business days. A person checks every order and puts it together against the exact paws you picked.
- Then in transit: 8 to 14 business days in the United States, 8 to 16 across the European Union, 10 to 20 everywhere else.
In November and December, add a few business days, because every carrier slows down. These are estimates in good faith, not guarantees, and they run from the day of order, not from dispatch. Risk in the goods passes to you on delivery.
5. If something goes wrong with delivery
If your order has not arrived 20 business days after the estimate, tell us and we reship or refund in full to your original payment method, whichever you prefer. If you give us an incorrect address and the parcel is lost as a result, we will help but we cannot refund it.
6. Returns, withdrawal and refunds
Our Refund Policy forms part of these terms and sets out both our 30-day store credit policy and, for EU customers, the statutory 14-day right of withdrawal with a refund to the original payment method. Please read it before ordering.
7. Digital add-ons
Some items, such as the personal video, the adoption certificate and the cat-petting photo, are digital and nothing physical ships. They are delivered by email within the time stated on the product. The personal video is generated with AI: it is a generated animal character wearing a Pawclavas mask speaking the words you supply, not a recording of a real animal. We will not produce a video containing unlawful, hateful, harassing or sexual content, or content impersonating a real person, and we will refund you in full if we decline your script for that reason.
8. Using this site
Do not attempt to interfere with the site, scrape it at a scale that degrades it, or use it to break the law. The text, photographs, designs and code on this site belong to us or our licensors, and you may not reproduce them commercially without permission.
9. Your account and your data
You are responsible for keeping any account details accurate and secure. How we handle personal data is set out in the Privacy Policy.
10. Our liability
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not liable for business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited, and nothing in them affects your statutory rights as a consumer.
11. Changes
We may update these terms. The version that applies to your order is the one published when you placed it.
12. Law and disputes
These terms are governed by Spanish law. If you are a consumer resident in the EU you keep the protection of the mandatory rules of your own country and may bring proceedings there. If we cannot resolve a complaint by email, you can also contact the consumer protection authority in your country. We would much rather you just emailed us first, and in practice that resolves almost everything.
Last updated: 25 September 2026. Contact: pawclavas@gmail.com