Returns & Refunds

30 days from delivery, any reason. No restocking fee, and we pay for the return label.

What you get back

Pawclavas store credit for the full amount you paid. The credit never expires, it covers shipping, and you can spend it on any paw. We do not refund to the original payment method under this policy.

If you are in the European Union

EU law gives you a separate statutory right that overrides the policy above. You may withdraw from the purchase within 14 days of receiving it, without giving any reason, and we refund the full amount to your original payment method, including the standard outbound shipping you paid. Email us and we will process it. Our 30-day store credit policy is an extra we offer on top of that right, not a replacement for it.

How it works

Email pawclavas@gmail.com with your order number.
We send a prepaid return label within one business day.
Drop the package off. Your store credit, or your EU statutory refund, is issued within 5 business days of the parcel reaching us.

Condition

The mask should be in wearable condition. Worn once is fine. Cut up, dyed or bleached is not.

Exchanges

Want a different paw instead? Say so in your email and we ship the replacement as soon as the return is in transit. No extra charge.

Wrong or damaged item

Send a photo and we ship a replacement the same business day. No return needed, and you keep the original. If you would rather have your money back in this case, you get it to your original payment method wherever you live.